Videoconference FAQs
01. How do I set up a BizXchange.net video conference?
02. What if I can't hear or see any picture?
03. What is a Precall and why do I need it?
04. Do you have any hints to make my conference run smoothly?
| 01
How do I set up a BizXchange.net video conference?
Scheduling a BizXchange.net video conference is easy. Our online reservation system is able to provide real-time availability 24x7x365, our highly-trained conferencing consultants are available to guide you through the process should you need to. A high proportion of our rooms are automated which gives you full control to check room availability and reservations. Our operations staff will check the availability of those rooms that are non-automated and assist with conference options to ensure you have a successful and productive conference every time. Call The BizXchange - Videoconference Bureau Help Desk to get started. |
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| You will need to know: | |
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The date and time of your meeting |
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Which sites you want to connect to |
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What speed you want to use |
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The number of participants at each site |
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Whether the site you are booking is to make the call or receive it |
| 02
What if I can't hear or see any picture?
It is unlikely that your system or the service has failed. Check that: |
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The power on your TV monitor is on |
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The right channel is selected |
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Video/audio is un-muted either on the TV monitors or on the video conferencing hardware |
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Verify the connection of all the cables and connections. |
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If you are still experiencing problems, please consult with The BizXchange - Videoconference Bureau Help Desk |
| 03 What is a Precall and why do I need it? |
| Precalls allow the call to be established in time for the scheduled start of your meeting, so when you enter your conference room the meeting will be up and ready to start. Precalls are associated with calls that are bridged. Without a Precall, the first minutes of the meeting are spent connecting sites and wasting your participant's time, since the meeting can't start until all sites have been connected. |
| 04 Do you have any hints to make my conference run smoothly? | |
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Try to find a room with heavy curtains to block out sunlight |
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Light blue wallpaper helps with the video coding |
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Make sure you have good lighting available |
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Try to wear plain shirts and plain ties |
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Make your video sharper by avoiding patterns such as polka dot and stripes |
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Make sure participants have centrally placed microphones |
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Correct audio levels from TV speakers to reduce echo |
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